AI and EI as allies

Both artificial intelligence (AI) and emotional intelligence (EI) have critical roles to play in security. But two recent reports accentuate the challenge of leadership that tethers technology to humanity.

The Security Industry Association’s (SIA) 2021 Security Megatrends report headlines AI, with facial recognition, intelligent spaces, and data privacy further down.

At the same time, Maureen Metcalf of the Forbes Coaches Council published leadership trends for 2021. They involve economic instability, erosion of trust in societal institutions, and decreasing worker privacy as the office moves home.

Both lists ring true. The trick for security professionals is to join the skills and mindsets that constitute the leadership list to the phenomena that make up the security megatrends. The gap between the two — which threatens to become a chasm during these times of tectonic shifts — must be bridged for security professionals not to be left behind.

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